Refund & Cancellation Policy

InviteZia sells digital invitation products and services. Once a purchase is verified and your invitation is unlocked for publishing, the digital product has been delivered. As with most digital goods, this means standard cancellation rules differ from physical product purchases.

Please read this policy carefully before completing your purchase.

You may freely browse, customize, and preview your invitation before completing payment. No charge is made until you proceed through checkout and your payment is confirmed.

If you decide not to proceed, simply close the checkout flow. You will not be charged and your draft invitation will remain saved in your account for later use.

If your payment attempt fails during checkout, no amount is charged to you. Razorpay may show a pending or declined status on your bank statement in some cases, but failed payments are not captured by InviteZia. Any such hold is typically released by your bank within a few business days.

If you believe you were charged but your invitation was not unlocked, please contact us immediately with your Razorpay order reference.

If you are charged more than once for the same invitation due to a technical error, please contact us with proof of duplicate transactions. We will investigate and process a refund for the duplicate charge.

If your payment was successfully captured but your invitation was not unlocked due to a technical failure on our platform, please contact us with your payment reference. We will resolve the issue by either unlocking your invitation or, where resolution is not possible, processing an appropriate remedy.

Once your payment is successfully verified and your invitation is unlocked, the digital service has been delivered. As a general principle, successfully delivered digital products are not eligible for refund.

However, we consider refund requests on a case-by-case basis where there is a genuine reason such as:

• You were charged but the invitation was never unlocked due to a platform error
• A duplicate charge was made
• You contacted us within a reasonable period before publishing your invitation

Once you have published your invitation and shared it with guests, the digital service is considered fully consumed. Refunds are generally not available at this stage except in cases of verified platform or billing error.

To request a refund or report a billing issue, please contact us with:

• Your registered email address
• Your Razorpay order or payment reference ID
• A description of the issue

Approved refunds are returned to your original payment method through Razorpay. The time taken for the refund to appear in your account depends on your bank or payment provider and is typically within several business days of approval.

If you have any questions about this policy or your specific situation, please contact us before completing your purchase. We are committed to resolving genuine issues fairly.